I’m often asked for examples of apologies and have trouble sharing solid samples. A sincere apology in higher education, politics, […]
Do’s and Don’ts
Faculty Experts & Media: “What’s In It For Me?”
The volume of major news stories in the past few weeks has been staggering. Headlines in recent days have included […]
Mining for Gold in Your Own Backyard
I field a number of questions from peers asking what they should read to stay up-to-date on our industry and […]
In Aftermath of Marathon Bombings, a Salute to MIT’s Crisis Response
The City of Boston is home to more than 152,000 students at 35 colleges and universities—and all of them were […]
Be Ready When Big News Breaks: Start by Revisiting Your Experts Guide
Last week was a busy one for journalists across the country—and around the world. From the Boston Marathon bombings and […]
Quick Tips Regarding Your Website and Crisis Alerts
First, I want to send genuine good thoughts to Indiana University- Purdue University Indianapolis. I hope their website update is […]
A Lesson in How to Handle Volatile Press Conferences
Thanks to my colleague, Chris Syme of CKSyme.org, for allowing us to post her recommendations on press conference best practices […]
Lone Star Wrap-up and Final Thoughts (4:30 PM MT)
It appears that the Lone Star College situation is coming to resolution with serious injuries, not fatalities. I’m saddened to […]
Lone Star College: Association and Fact Sheet Help (As of 12:50 PM MT)
The CNN reporter was asking their live expert about the average demographic for community college students. The expert was unable […]